Privacy Policy

What we collect

Account details: your name, email address, password (stored as a hash by our authentication provider), phone number if you give one, and date of birth to confirm you are 18 or older.

Profile and marketplace content: your address and postcode, business name, ABN, licence number and state, trade categories, job listings, quotes, messages, reviews and photos you upload.

Technical information needed to run and secure the service, such as sign-in attempts, IP address, browser type and error logs.

Why we use it

To create and secure your account, show jobs and tradies that match, deliver messages, record reviews, administer the marketplace and respond to support or privacy requests.

We do not sell your personal information. We do not use it for marketing unless you opt in.

Marketing email

Marketing email is opt-in. The sign-up box starts unticked and you can subscribe or unsubscribe at any time under Account settings. Account, security and job-related messages are still sent when needed.

Optional AI features

AI features are off by default and each one must be switched on in AI settings. Job descriptions are redacted before they are sent to an AI model. Every AI call is recorded in an audit log that names the provider used.

By default the app uses a self-hosted Ollama model. A hosted provider is used only if the operator of this installation explicitly configures one and you enable the feature. You can review or delete your AI history in AI settings.

Licences and ABNs

ABNs are checked for format and checksum only. Licence and ABN details are collected at registration and are not verified against a government register by this app. Do not treat an unverified badge as confirmation of licensing.

Storage and disclosure

Data is held in the database and storage configured for this QuotePulse installation. The intended hosting region for a hosted deployment is Australia (Sydney, au-south).

We disclose personal information only to service providers needed to run the app (for example authentication, database and email delivery), where required by law, or with your consent.

Security and sign-in blocks

Access to data is restricted by database row-level security and server-side checks. After three failed sign-in attempts an account is paused for 60 minutes and a security email is sent. If the next attempt after that pause also fails, the account is locked until the password is reset.

Access, correction and deletion

You can update most account details in the app. Self-service data export and account deletion are not available yet. To request access, correction or deletion, contact us using the details below and we will respond within a reasonable period.

You can delete your AI usage history yourself from AI settings.

Complaints

If you have a privacy concern, contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact

Privacy questions and requests: privacy@quotepulse.com.au